Frequently Asked Questions (FAQ)
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please email us at support@aayuone.com or call/WhatsApp us at +91 90236 79204
🛒 Order & Shipping
Q. Where do you ship from?
A. We ship directly from our manufacturing unit and warehouses located in Ahmedabad, Gujarat & Maharashtra. If you order more than one item, they may be shipped separately as different facilities handle different Ayurvedic products.
Q. Is COD (Cash on Delivery) available?
A. Yes, we offer Cash on Delivery (COD) across most locations in India.
Q. How long will it take for my order to arrive?
A. Orders usually take 3–8 business days to arrive, depending on your delivery location.
Q. Is shipping really FREE?
A. Yes ✅, we provide FREE Shipping all over India.
Q. How long will it take to receive a tracking number?
A. You will receive your tracking number within 24–48 hours after your order is confirmed.
Q. Will I receive a confirmation after placing my order?
A. Yes, you will get an order confirmation email/SMS instantly. (If you don’t receive it within 12 hours, please contact us.)
Q. How do I cancel my order?
A. To cancel an order, please contact us at support@aayuone.com or call us within 12 hours of placing the orderwith your order number.
🌿 Ayurveda & Product Authenticity
Q. Are your products 100% Ayurvedic?
A. Yes, all our products are made using authentic Ayurvedic formulations with natural herbs and ingredients. We do not use harmful chemicals.
Q. Do your products have Ayurvedic certification?
A. Yes, our products are licensed under AYUSH guidelines and are manufactured in GMP-certified facilities.
Q. What is the shelf life of your Ayurvedic products?
A. Most of our products have a shelf life of 18–24 months. Please check the product label for exact details.
Q. How should I store Ayurvedic products?
A. Store them in a cool, dry place away from direct sunlight to maintain potency and freshness.
Q. Are there any side effects?
A. Our Ayurvedic products are made from natural ingredients and are generally safe. However, if you have a medical condition or are on other medications, consult your doctor before use.
Q. How do I know the right dosage for Ayurvedic supplements?
A. Each product comes with a recommended dosage on the label. For personalized guidance, please consult an Ayurvedic doctor.
💳 Payments & Returns
Q. How can I pay?
A. We accept all major Credit Cards, Debit Cards, UPI, Net Banking, and Cash on Delivery.
Q. Is checkout on your site safe and secure?
A. Absolutely ✅. Aayuone uses 100% secure payment gateways to keep your transactions safe.
Q. Do you provide a refund or return if I face an issue with the product?
A. Yes, we follow a 7-Day Easy Return & Refund Policy. Please check our Return & Refund Policy for full details.